Refund policy

At Dotless, your satisfaction is our priority. If you're not happy with your order, we offer a 30-day return policy from the date of delivery.

To be eligible for a return, items must be unused, unopened and in their original packaging. Due to the nature of skincare products, we cannot accept returns on opened or used items for hygiene reasons.

To initiate a return, contact us at hello@dotless.store with your order number and reason for return. We will provide instructions on how to proceed.

Refunds will be processed back to your original payment method within 5-10 business days after we receive and inspect the returned item.

Damaged or defective items: If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and we will send a replacement or issue a full refund at no cost to you.

We do not cover return shipping costs unless the item arrived damaged or incorrect.